Stock Code: 870145
Digital Knife Cutting Systems Have a question?
Frequently Asked Questions
If you want to know more resources about intelligent products, Please get in touch with support either by phone or email
What file formats are compatible with your software?

Common formats such as DXF, PLT, AI, JPG, etc. are all compatible.

Do you support custom designs?

Absolutely, we have a dedicated development department that provides services for custom products. Customized products are one of our core businesses.

When was the company founded?

GBOS has been serving global market for 18 years since our setup in 2005. 

What is the delivery time?

The delivery time varies depending on the product model. Standard products are generally delivered within 5-7 working days, while customized products’ delivery time can be obtained by consulting with our sales specialist.

Where is your factory located?

We have two locations. Our headquarters is in Dongguan, Guangdong Province (GBOS), and another facility is located in Jiangxi Province (VCHI).

Do you offer door-to-door service?

Yes, we provide door-to-door technical support worldwide for an additional fee.

What are the payment terms?

For overseas customers:
1. Standard products: 30% prepayment, 70% balance paid by TT before delivery.
2. Customized products: 50% prepayment, 50% balance paid by TT before delivery.
3. Full payment by letter of credit.
4. Some regions and customers support OA, DP, etc.
5. Support overseas customers to use RMB transactions through China (Note: product delivery is only limited to the designated delivery point in China specified by the customer).

What is the maximum cutting thickness of the blade cutting machine?

Depending on the material, the maximum cutting thickness of the low-layer oscillating knife cutting machine is 18mm, and the maximum cutting thickness of the high-layer knife cutting machine is 90mm. For more pre-sales technical details, please consult the sales representative. For after-sales technical support, please consult our after-sales technical support specialist.

How can I get technical support and after-sales service?

The technical support portal provides a knowledge base to guide you in solving common problems:
Online support: The GBOS technical team can provide free technical guidance through online tools such as WeChat, WhatsApp, and TeamViewer.
On-site technical support: We can send a technician to your location to provide technical support, but you will need to pay a fee of $1500 per visit, which does not include airfare, hotels, meals, and local transportation expenses.
Note: Some machines include a one-time on-site technical support fee (equipment installation, debugging, and training) by default. You can obtain more detailed information from our sales representatives.

What is the warranty period of the machine?

The machine has a one-year warranty period, except for wearing parts. The CO2 glass laser tube has a warranty period of 6-12 months (depending on the laser power). Please note that optical lenses are wearing parts and are not covered by the warranty.

Does your company own the VCHI brand? Is it trustworthy?

Yes, VCHI is a wholly-owned subsidiary of GBOS, responsible for the standardized production of GBOS standard and large-scale models, and providing high-standard OEM services to global mid-to-high-end laser and digital blade cutting machine brands and traders. Therefore, VCHI is reliable.

I wanna use laser cutter to cut 3D/ special-shaped/ curved materials, which model do you suggest ?

There’re 3-axis, 4 axis and GBOS latest 5-axis laser cutters for different materials. Please share more material information with our online service so we can offer a suitable model for you.

Book an virtual demonstration with us to learn more about digital cutting and process solutions.
Request A Web/On Site Demo
Get Manufacturing and Process Solutions
Conatct now
Customized products
Find which machiney suits you best
Please select below options, it will help you find what you are looking for more quickly.
Choose your application(s) from the list.
Applied in roll or sheet materials?
What is the max length and width of your material?
Here are standard models for you: