Common formats such as DXF, PLT, AI, JPG, etc. are all compatible.

Absolutely, we have a dedicated development department that provides services for custom products. Customized products are one of our core businesses.

GBOS has been serving global market for 18 years since our setup in 2005. 

The delivery time varies depending on the product model. Standard products are generally delivered within 5-7 working days, while customized products’ delivery time can be obtained by consulting with our sales specialist.

We have two locations. Our headquarters is in Dongguan, Guangdong Province (GBOS), and another facility is located in Jiangxi Province (VCHI).

Yes, we provide door-to-door technical support worldwide for an additional fee.

For overseas customers:
1. Standard products: 30% prepayment, 70% balance paid by TT before delivery.
2. Customized products: 50% prepayment, 50% balance paid by TT before delivery.
3. Full payment by letter of credit.
4. Some regions and customers support OA, DP, etc.
5. Support overseas customers to use RMB transactions through China (Note: product delivery is only limited to the designated delivery point in China specified by the customer).

Depending on the material, the maximum cutting thickness of the low-layer oscillating knife cutting machine is 18mm, and the maximum cutting thickness of the high-layer knife cutting machine is 90mm. For more pre-sales technical details, please consult the sales representative. For after-sales technical support, please consult our after-sales technical support specialist.

The technical support portal provides a knowledge base to guide you in solving common problems: https://support.gboslaser.com
Online support: The GBOS technical team can provide free technical guidance through online tools such as WeChat, WhatsApp, and TeamViewer.
On-site technical support: We can send a technician to your location to provide technical support, but you will need to pay a fee of $1500 per visit, which does not include airfare, hotels, meals, and local transportation expenses.
Note: Some machines include a one-time on-site technical support fee (equipment installation, debugging, and training) by default. You can obtain more detailed information from our sales representatives.

The machine has a one-year warranty period, except for wearing parts. The CO2 glass laser tube has a warranty period of 6-12 months (depending on the laser power). Please note that optical lenses are wearing parts and are not covered by the warranty.

Yes, VCHI is a wholly-owned subsidiary of GBOS, responsible for the standardized production of GBOS standard and large-scale models, and providing high-standard OEM services to global mid-to-high-end laser and digital blade cutting machine brands and traders. Therefore, VCHI is reliable.

There’re 3-axis, 4 axis and GBOS latest 5-axis laser cutters for different materials. Please share more material information with our online service so we can offer a suitable model for you.